Delivery info
Delivery charges are as follows:
- Standard Shipping (0-2kg) £2.80
- Medium Shipping (2-5kg) £4.99
- Heavy Goods Shipping (5-20kg) £5.99
- 20-30kg £7.99
- Any orders that weigh over 30kg please contact us to arrange delivery.
- Local Delivery £1.50 3 mile radius.
- FREE Collection! From Elbar Building, Hay Lane, Foston. DE65 5PJ
Here at Jack's Pet & Country we pride ourselves on excellent customer service.
We know that you don’t want to wait days for your order to arrive. That’s why we send every order within the UK Mainland by Royal Mail Second Class Post or for Next Day delivery option – APC couriers. Which means that, all being well, you should receive your parcel the following working day after it has been dispatched or within 5 days.
What’s more, any order that we receive before 12pm on a working day will be despatched on the same day!
However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.
There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.
How will my parcel be sent UK mainland?
Please see below * for list of Postcodes which Our Couriers do not count as UK Mainland and therefore charge us extra.
There are two options for your postage wither Standard or Next Day.
Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you. Please note that Royal Mail do not class an item missing until 15 working days has passed as they say it can still be delivered until this time. Replacements for undelivered orders won’t be possible until after this time.
Next Day postage £5.99 (on orders before 12pm) – items will be sent using an express courier (please note they do not deliver on a Saturday or Sunday).
How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?
Postcodes included within this section are:
- AB31 – 38, AB41 – 45, AB51 – 56.
- FK19 – 20
- HS1 – 9
- IV1 – 32, IV36, IV40 – 49, IV51 – 56
- KA27 – 28
- KW1 – 17
- PA20 – 49, PA60 – 78, PA80 – 88
- PH1, PH5 – 10, PH15 – 26, PH30 – 44
- ZE1 – 3
Please contact us (+44 (0) 1283 586 992 or email us at info@jackspetandcountry.com) to arrange delivery to any address not considered Mainland UK.
How will I know when my order has been dispatched?
When your order has been dispatched you will receive an e-mail notification advising you of this.
Help! I haven’t received my parcel, what should I do?
Contact us – we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.
If your order has been dispatched with APC then we can track and trace it using their online system.
How does Local Delivery work?
Good news, if you are in a 3 mile radius of us we can deliver to you for £1.50. This means one of our lovely staff will deliver this to you within 3 working days (not including weekends) this will be left in a safe place by us outside your address, once we have delivered we take a photo of where this us, and after this point accept no responsibility for this item. Minimum order amount is £10 for this service.
